1. Where are the factory tours held? Who conducts the tour?

Fully trained staff from our Public Relations & Science Department conduct tours of the factory via both physically and virtually. For physical tours, it will be conducted at our one and only factory located in Oakland Industrial Park, Seremban (near Seremban 2), Negeri Sembilan.

2. What time are the tours held?

The tours are conducted daily on weekdays (Monday to Friday) 9.00am to 3.00pm. The factory is closed to visitors on Saturdays, Sundays and public holidays. However, we do accept tours on certain Saturdays, once a month or twice for school holiday months.

Note: Booking is ESSENTIAL.

3. How much does the tour cost? Are there any entrance fees?

The tours are FREE of charge.

4. How long does it takes?

The tour takes approximately 1 hour and 30 minutes.

5. How many people can join the tour?

For physical tour, we accept groups with a minimum of 20 visitors and up to a maximum of 60 visitors at a time. We can also make arrangements for smaller groups to join other groups of visitors.

6. Is transportation provided?

No, visitors need to arrange their own transportation to the factory.

7. What about parking facilities?

Ample parking lots are available for both cars and buses, free of charge.

8. Who can join the tour?

Everybody (people residing in Malaysia) is welcome to tour the Yakult factory. More than 1,000 visitors a month take advantage of this service.

Many of them are students from kindergartens, primary and secondary schools as well as universities. We also accept visitors from various industries, clubs, organizations, consumer groups, families and others.

9. What happens if I am late from the time of visit that I booked?

We will hold your booking for 15 minutes. If you failed to arrive after 15 minutes from your booking time, we reserve the right to reschedule / cancel your booking as a no-show.